Customer and Operations Specialist

Walliance is a premier Italy-based investment company, recognized as one of Europe's leading platforms for real estate and renewable energy investments. With a strong foundation in real estate, we provide global investment opportunities, offering investors access to a diverse portfolio.

Your Professional Opportunity

As an Operations and Customer Service Specialist at Walliance, you will serve as the key liaison between our company and clients, overseeing daily operations and ensuring an outstanding customer experience.

Key Responsibilities

• Manage a high volume of client and investor inquiries through calls, chats, and emails.
• Execute back-office operations related to client investments.
• Offer technical and operational support to users of our platform.
• Collaborate with the development team to enhance platform functionality.
• Optimize and streamline internal operational processes.
• Maintain precise records of customer interactions in our CRM system.
• Analyze customer data to identify trends and potential improvements.
• Work closely with sales and marketing teams to ensure operational strategies align with business goals.

Skills and Qualifications

• Exceptional communication and customer service skills.
• Strong attention to detail with the ability to multitask effectively.
• Proficiency in analytical thinking and problem-solving.
• Familiarity with CRM systems and operations management tools.
• An interest in the fintech sector and alternative investments.
• Knowledge of the Italian and European real estate market is preferred.

Mindset and Attitude

• A proactive and solution-driven mindset.
• Ability to work independently as well as collaboratively within a team.
• Passion for contributing to innovation in the real estate sector.
• Commitment to continuous learning and process enhancement.

Benefits

• Competitive salary ranging from €28,000 to €34,000.
• High-quality equipment, including a MacBook, screen, keyboard, and mouse.
• Dedicated budget for training and professional development.
• Six remote working days each month.
• Opportunities to work from various Walliance offices and attend international conferences.
• Attractive relocation package (if applicable).

Join us in transforming the world of real estate investments by refining our operations and delivering exceptional customer service!

• Educational Background: Bachelor’s or Master’s Degree in Marketing, Communication, or a related field.
• Professional Experience:
  • Prior experience as a Customer Support Specialist, Client Service Specialist, or CRM Specialist is preferred.
  • Experience in an analytical role is highly desirable. Ideal backgrounds include positions such as Business Analyst in hospitality, marketing agencies, web companies, database management, CRM administration, or other data strategy-related roles.
• Language Proficiency:
  • Excellent written and spoken Italian and English.
  • Fluency in English, French, and Spanish is required.
• Skills:
  • Strong phone contact handling abilities, coupled with active listening skills.